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Salesforce
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MoEngage
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Timeline

MoEngage2026-06-23

MoEngage acquired Aampe for tens of millions in cash to embed per-customer AI agents.

Salesforce2026-06-15

Salesforce acquired AI agent platform Fin for $3.6 billion.

Salesforce2026-04-07

CRM platform evolving into an AI agent hub for automated, multi-step customer interactions.

Salesforce2026-03-26

Integrated Agentforce agentic AI capabilities into SMB software packages

Salesforce2026-03-23

Reported zero net new engineering hires and slight reduction in service roles in FY2026, attributed to AI tools

Salesforce2026-03-18

Strategic push into agentic AI to automate workflows and reignite CRM sales growth

Salesforce2026-03-10

Launched Agentforce Contact Center, a native CCaaS platform built directly into its CRM

Ecosystem

Salesforce

developedAgentforce Contact Center3 src
developedSalesforce Service Cloud1 src
acquiredFin1 src

MoEngage

acquiredAampe1 src
competes withSalesforce1 src

Evidence (1 articles)