Proposed new pricing model where AI agents are treated as paid software seats ('digital workers') to defend SaaS revenue.

Microsoft signs agreement to become primary satellite service provider for Apple iPhone and Apple Watch.

Implemented significant price increases across the entire Surface PC portfolio.

Testing OpenClaw-style AI agents to transform Microsoft 365 Copilot into an autonomous assistant

Automated account lockout of WireGuard developer

Published research paper on Compress-Thought method that cuts KV cache 2-3x and boosts throughput 2x

CRM platform evolving into an AI agent hub for automated, multi-step customer interactions.

Integrated Agentforce agentic AI capabilities into SMB software packages

Reported zero net new engineering hires and slight reduction in service roles in FY2026, attributed to AI tools

Strategic push into agentic AI to automate workflows and reignite CRM sales growth