macy's
6 articles about macy's in AI news
Google Collaborates with Macy's to Develop 'Ask Macy's' AI Agent
According to Digital Commerce 360, Google is helping Macy's develop an AI agent called 'Ask Macy's'. This signals a deepening partnership between the retail giant and Google Cloud, aiming to deploy generative AI for customer service and product discovery. While full details are limited, the move represents a direct, large-scale application of conversational AI in luxury and general retail.
Macy's Launches 'Ask Macy's' AI Conversational Shopping Assistant
Macy's has publicly launched 'Ask Macy's,' an AI-powered conversational shopping assistant designed to help users discover brands, trends, and receive personalized product recommendations. This follows an initial dark launch phase and represents a major department store's move into agentic AI for commerce.
Costco’s personalized product recommendations drive $500M in digital sales
Costco’s personalized product recommendation carousels generated nearly $500 million in digital sales in Q3 2026, with 3x higher conversion rates. CFO Gary Millerchip highlighted AI’s potential as a major sales driver, as digital traffic surged 37%.
Amazon launches Agentic Shopping Assistant on AWS for retailers
Amazon launched the Agentic Shopping Assistant on AWS, enabling retailers to deploy AI shopping agents in weeks. Tapestry's Kate Spade used it for a gift concierge, citing 3.5x higher conversion from conversational shopping.
H&M's Rebound Narrative Fails to Convince Investors Despite Turnaround Efforts
The Business of Fashion reports that H&M, once Sweden's most valuable company, is finding it difficult to convince investors of its comeback story despite implementing turnaround strategies. This reflects the gap between internal progress and external perception in competitive retail.
Agentic AI Could Be Retail's Unexpected Savior, According to Industry Veteran
Retail C-suite veteran Karlyn Mattson argues that agentic AI's true promise for retail isn't just automation, but restoring the industry's lost creative and strategic edge by freeing human talent from routine tasks.