digital commerce 360
25 articles about digital commerce 360 in AI news
Digital Commerce 360 and ReFiBuy Launch First AI Commerce Rankings to
Digital Commerce 360 and ReFiBuy launched the AI Commerce Rankings, a quarterly benchmark for the 2026 Top 1000 PRO Database, assessing retailer readiness for AI-driven shopping and agentic product discovery. This provides a new standard for luxury and retail leaders to evaluate their AI maturity.
AI cuts ecommerce costs 30%: 3 shifts reshaping online retail in 2026
Digital Commerce 360 reports three AI-driven ecommerce trends for 2026: agentic commerce, hyper-personalization, and automation. Early adopters like Shopify and Walmart see 30% cost cuts and 15-20% conversion boosts.
Why Agentic AI is a Game-Changer for Ecommerce
A report from Retail TouchPoints and Digital Commerce 360 highlights the rise of 'agentic commerce,' where autonomous AI agents are poised to handle complex, multi-step customer journeys. This shift is driving increased AI investment as companies anticipate agents facilitating up to 50% of online transactions by 2027.
Google Collaborates with Macy's to Develop 'Ask Macy's' AI Agent
According to Digital Commerce 360, Google is helping Macy's develop an AI agent called 'Ask Macy's'. This signals a deepening partnership between the retail giant and Google Cloud, aiming to deploy generative AI for customer service and product discovery. While full details are limited, the move represents a direct, large-scale application of conversational AI in luxury and general retail.
Dell's Agentic AI Strategy Prioritizes Enterprise Search Over Commerce
A report suggests Dell is prioritizing agentic AI for enterprise search applications over direct commerce. This reflects a pragmatic approach to deploying autonomous AI agents where they can deliver immediate operational value before tackling complex consumer transactions.
Shopify Prepares for AI Agent Takeover of E-commerce
Shopify is preparing its platform for a shift to AI agents, which are autonomous systems that can perform complex e-commerce tasks. This signals a strategic move beyond simple chatbots towards a more automated, agent-driven future for online retail.
B2B and B2C Companies Increase AI Investment as Agentic Commerce Gains Traction
A new report highlights a significant uptick in AI investment across both B2B and B2C commerce sectors, driven by the emerging trend of 'agentic commerce'—where autonomous AI agents handle complex customer journeys. This signals a strategic shift from basic automation to intelligent, end-to-end task management.
American Express Launches Developer Kit and Purchase Protection for
American Express has introduced a new developer toolkit and a purchase protection feature designed for 'agentic commerce'—transactions initiated by AI agents. This move aims to provide infrastructure and consumer confidence for the emerging automated shopping ecosystem.
How Personalized Recommendation Engines Drive Engagement in OTT Platforms
A technical blog post on Medium emphasizes the critical role of personalized recommendation engines in Over-The-Top (OTT) media platforms, citing that most viewer engagement is driven by algorithmic suggestions rather than active search. This reinforces the foundational importance of recommendation systems in digital content consumption.
TikTok Shop's Real ROI: Why Brands Must Measure Cross-Platform Demand, Not Just In-App Sales
A case study of sun-care brand Carroten argues TikTok Shop's primary value is as a demand engine for Amazon and retail, not a standalone sales channel. The strategy reframes ROI measurement to capture the halo effect across the entire digital shelf.
Klaviyo launches beta for marketing AI agents
Klaviyo launched Composer and Analyst AI agents in public beta on July 1, 2026, embedding them in its CRM for real-time marketing and service use. This matters as AI agents gain traction in retail CRM, with 249 prior articles on the technology.
Amazon Launches 'Alexa for Shopping' AI Agent
Amazon launches 'Alexa for Shopping' AI agent for autonomous product research and purchase completion, rolling to select U.S. users.
Albertsons Launches AI Supply Chain Tool With Computer Vision
Albertsons launched a patent-pending AI supply chain tool using computer vision to reduce food waste and improve inventory across 2,200+ stores.
Walmart expands B2B services
Walmart is expanding its B2B services beyond retail, now offering plumbing, electrical, and general facilities maintenance to local convenience stores and small businesses, leveraging its existing infrastructure and vendor relationships.
AI Reshapes Luxury Travel—But Human Expertise Remains Essential
A new report highlights how AI is being integrated into luxury travel for personalized itineraries, predictive service, and backend operations. However, the consensus is that AI should augment, not replace, the human expertise and emotional intelligence that define true luxury service.
Boll & Branch Deploys OpenClaw AI Agent 'Tess' Across Operations, From Scheduling to Customer Insights
Bedding brand Boll & Branch created an AI agent named 'Tess' using open-source platform OpenClaw. Initially a scheduling assistant, Tess now integrates with Slack, Shopify, and marketing tools to generate customer reports and analyze social trends, supporting the brand's physical retail expansion.
Thorne CSO: AI Wellness Chatbots Are Becoming 'Table Stakes' for Supplement Brands
Thorne's CSO, Dr. Nathan Price, details the success of their generative AI wellness chatbot, Taia, which has driven higher order values. He argues that AI-powered personalization will soon be a mandatory investment for every brand in the competitive supplement space.
Perigold Defies Luxury Slowdown with Physical Expansion and Content Strategy
Wayfair's luxury home brand Perigold is growing via new stores and influencer collaborations, leveraging Wayfair's tech infrastructure while targeting affluent, fashion-adjacent consumers. This contrasts with broader luxury market headwinds.
The Business of Fashion Poses the Question: Should Luxury Stop Worrying and Learn to Love AI Imagery?
The Business of Fashion directly addresses the luxury sector's central dilemma regarding AI-generated imagery, framing it as a strategic question of adoption versus caution. This signals a critical inflection point for brand identity and creative production.
Tulip and Salesfloor Merge to Scale AI-Powered Retail Engagement
Tulip, a mobile retail platform, and Salesfloor, a clienteling and virtual selling solution, have announced a merger. The combined entity aims to scale AI-powered customer engagement for retailers, focusing on unifying in-store and online experiences.
Tarte Founder Maureen Kelly Launches Nootropic Wellness Brand Finnsul with Her Gen-Z Sons
Maureen Kelly, founder of Tarte Cosmetics, has launched a new wellness brand, Finnsul, with her two sons. The brand focuses on electrolyte and nootropic powders, tapping into high-growth wellness trends and a direct-to-consumer, community-driven launch strategy.
Humans-as-Luxury: Redefining Value in an Automated Hospitality Future
An article on Hospitality Net argues that in a future of automated service, genuine human interaction will become a premium, scarce commodity. This 'Humans-as-Luxury' concept redefines value, shifting from efficiency to emotional connection and bespoke experience.
Generative AI is Quietly Rewiring the Product Data Supply Chain
EPAM highlights how generative AI is transforming the foundational processes of product data creation, enrichment, and management, moving beyond customer-facing applications to re-engineer core operational workflows in retail.
Agentic Control Center for Data Product Optimization: A Framework for Continuous AI-Driven Data Refinement
Researchers propose a system using specialized AI agents to automate the improvement of data products through a continuous optimization loop. It surfaces questions, monitors quality metrics, and incorporates human oversight to transform raw data into actionable assets.
Mastering WhatsApp's 24-Hour Window: The Strategic LLM Playbook for Luxury Clienteling
Learn how to architect LLM-powered WhatsApp Business assistants that respect Meta's 24-hour session boundary. This framework transforms a technical constraint into a strategic advantage for high-touch, compliant luxury client communication.