richemont
30 articles about richemont in AI news
Jaeger-LeCoultre Names Omar Sy Friend of the House
Jaeger-LeCoultre names Omar Sy Friend of the House, first Black person to hold title. Move targets younger luxury buyers.
You Deployed AI Search and Relevance Got Worse. Here’s Why It Happens
Retail TouchPoints reports that AI search deployments often worsen relevance due to poor embeddings, lack of fine-tuning, and misaligned ranking. This matters because retailers investing in AI search must address these pitfalls to avoid customer frustration and revenue loss.
Ahold Delhaize USA Scales Personalization Across Banners
Ahold Delhaize USA is scaling AI-driven personalization across banners like Stop & Shop and Giant Food, using data and ML to tailor shopping experiences. This matters for retail as it demonstrates a major grocer's commitment to AI for customer loyalty and revenue growth.
64% of UK Consumers Want to Use Agentic AI for Shopping
Commerce and PayPal research shows 64% of UK consumers want agentic AI for shopping, with Gen Z and Millennials leading. This signals a readiness for autonomous AI assistants in retail, challenging brands to integrate agentic systems.
Hermès Tops List of Luxury Brands in AI Search – WWD Report
WWD reports Hermès tops luxury brands in AI search visibility. A separate study warns LLMs misinterpret luxury brands, reducing their AI presence. This dual finding underscores the need for luxury houses to optimize for AI-driven discovery.
Zalando Introduces MLLM-Based Evaluation for Product Retrieval
Zalando presents a multimodal LLM-based evaluation for product retrieval, aiming to enhance search relevance in e-commerce. This matters as it could set a new standard for assessing AI in retail search.
Never Let the LLM Write the Joins
This article details a two-phase text-to-SQL pipeline: Phase A deterministically plans (intent, entity resolution, joins, RBAC) and Phase B executes with bounded LLM calls. The subject graph caches entity mappings lazily, and security is enforced before the model sees any schema.
Mytheresa is using AI to find future VIPs
Mytheresa applies AI to predict future VIPs from early customer data, using browsing and purchase signals to drive personalization. This matters for luxury e-commerce as it shifts retention from reactive to proactive.
PRS 2026: Netflix Workshop Reveals Industry Shift to LLM-Powered
Netflix's 2026 PRS workshop featured DoorDash, LinkedIn, Pinterest, Google DeepMind, and Stanford, showcasing how LLMs are transforming personalization, recommendation, and search. The event underscored the industry's shift toward integrating large language models into core recommendation pipelines.
YouGov Survey: Clothing Shoppers Show Resistance to AI Tools for Product
YouGov survey reports clothing shoppers resistant to AI tools for product discovery. This challenges retail AI strategies, signaling need for consumer education and trust-building.
Meesho Integrates AI-Powered Product Recommendation System
Meesho integrates an AI-powered recommendation system to personalize shopping. This matters as it shows how value e-commerce platforms adopt AI to compete with giants like Amazon and Google.
K-CARE: A New Framework Grounds LLMs in External Knowledge to Fix
K-CARE combines Symmetrical Contextual Anchoring (behavior data) and Analogical Prototype Reasoning (expert examples) to resolve e-commerce search relevance issues that pure LLM reasoning can't fix. Proven in offline and online A/B tests on a leading platform.
LLM-Based Customer Digital Twins Predict Preferences with 87.7% Accuracy
A new arXiv paper proposes using LLM-based 'customer digital twins' (CDTs) — agents built from individual Reddit review histories via RAG — to perform conjoint analysis. The CDTs predict actual user preferences with 87.73% accuracy in a computer monitor case study, offering a scalable alternative to traditional market research.
ASPIRE: New Framework Makes Spectral Graph Filters Learnable for
Researchers propose ASPIRE, a bi-level optimization framework that makes spectral graph filters fully learnable for collaborative filtering, solving the 'low-frequency explosion' problem and matching task-specific designs.
Grocery Dive Asks: Is Agentic AI the Next Frontier for Grocers?
The article examines agentic AI's potential for grocers in inventory, personalization, and store operations, weighing benefits against implementation challenges like data integration and safety.
Castore and GXO Detail 'Sustainable Scale' Strategy at Drapers Supply
At the Drapers Supply Chain Summit, Castore CSCO Adrian Harris detailed how the rapid-growth sportswear brand is shifting focus from breakneck expansion to 'sustainable scale' with logistics partner GXO. The partnership is central to operationalizing sustainability in Castore's supply chain.
Walmart expands B2B services
Walmart is expanding its B2B services beyond retail, now offering plumbing, electrical, and general facilities maintenance to local convenience stores and small businesses, leveraging its existing infrastructure and vendor relationships.
Why AI and luxury retail go hand-in-hand — The Drum article explores the synergy
A new article from The Drum examines how artificial intelligence can enhance luxury retail experiences without diluting brand prestige. The exact arguments and examples are not accessible from the snippet.
Chief AI & Technology Officer Role Gains Traction in Luxury Sector
The luxury sector is formalizing AI leadership by establishing Chief AI and Technology Officer positions. This move reflects the industry's transition from ad-hoc AI initiatives to integrated, strategic technology governance at the highest level.
From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce
The article discusses the evolution of e-commerce from simple checkout processes to a future where AI shopping agents act on behalf of consumers. It argues that success in this 'agentic commerce' era depends on merchants building a robust trust layer with data security, transparency, and reliability at its core.
AI Turned Thrift Into a Profitable Fashion Machine
The article details how AI technologies are being deployed in the thrift and resale fashion industry to automate critical operations like pricing, authentication, and inventory management, turning a traditionally labor-intensive sector into a scalable, data-driven profit engine.
Agentic AI Commerce: The Next Wave of Online Shopping and Retailer Risk
A JD Supra analysis warns that agentic AI – AI purchasing agents that act autonomously – will reshape e-commerce while introducing liability, fraud, and compliance challenges that retailers must address now.
Forbes Reports on Luxury Brands' Quiet AI Adoption
A Forbes article examines the strategic, often non-public, integration of AI by luxury brands. The focus is on practical applications in customer experience, operations, and design, marking a shift from experimentation to embedded utility.
Four Seasons Kuala Lumpur Deploys AI to Personalize Luxury Event Experiences
The Four Seasons Kuala Lumpur is introducing AI to create personalized event experiences, from tailored menus to dynamic ambiance. This is part of a broader trend where luxury hotels are testing AI as a tool for deeper guest engagement and service differentiation.
The Graveyard of Models: Why 87% of ML Models Never Reach Production
An investigation into the 'silent epidemic' of ML model failure finds that 87% of models never make it to production, despite significant investment in development. This represents a massive waste of resources and talent across industries.
Chow Tai Fook Partners with Microsoft to Develop 'Hyper-Intelligence' for
The world's largest jeweler, Chow Tai Fook, has entered a strategic collaboration with Microsoft to co-develop an AI and data platform termed 'Hyper-Intelligence.' The initiative aims to redefine customer experience and operational efficiency across the global luxury retail sector.
The Hidden Cost of AI Translation Layers in Global Customer Support
An article argues that using a basic translation layer for multilingual AI customer support is a costly mistake. It fails to convey cultural context and appropriate tone, leading to higher churn and lower satisfaction in non-English markets. The solution requires treating multilingual support as a core operational capability, not just a technical add-on.
Bentley's 'Phygital' Future
Bentley Motors is pioneering a 'phygital' design approach, merging physical and digital processes. The automaker is deploying real-time 3D visualization and AI-assisted tools to enable faster, more collaborative, and data-informed design decisions for its luxury vehicles.
BoF Launches 'The Fashion Marketer's Guide to AI' Masterclass
The Business of Fashion (BoF) has announced a new professional masterclass titled 'The Fashion Marketer's Guide to AI.' This indicates a formalized educational push to equip fashion industry professionals with actionable AI knowledge.
Is the Future of Shopping Hiding Inside Luxury Hotels?
The Business of Fashion examines the emerging trend where luxury hotels are transforming into sophisticated retail environments. This represents a strategic shift in how luxury brands reach affluent consumers in curated, experiential settings.