sales technology
30 articles about sales technology in AI news
Germany's Zalando expands virtual fitting room technology
Zalando is expanding its virtual fitting room technology to help customers better visualize apparel fit online, aiming to reduce returns and improve the shopping experience. This move underscores the growing importance of AI-driven fit solutions in e-commerce.
Salesforce Acquires AI Agent Platform Fin for $3.6B; Agents Resolve 76% of
Salesforce acquired AI agent platform Fin for $3.6B. The platform resolves 76% of support volume autonomously, signaling a major shift toward agent-first customer service in CRM.
GrubMarket Launches AI Agent for Food Distributor Sales Teams
GrubMarket launches an AI agent for food distributor sales teams, offering real-time data and automated recommendations to boost efficiency. This applies directly to retail and luxury supply chain sales operations.
Costco’s personalized product recommendations drive $500M in digital sales
Costco’s personalized product recommendation carousels generated nearly $500 million in digital sales in Q3 2026, with 3x higher conversion rates. CFO Gary Millerchip highlighted AI’s potential as a major sales driver, as digital traffic surged 37%.
Kering Reports Q1 2026 Revenue Decline as Gucci Sales Fall 14%
Luxury group Kering reported a 6% year-on-year revenue decline to €3.5bn in Q1 2026. The drop was driven by a 14% fall in Gucci sales, with declines in Asia-Pacific and Western Europe offsetting North American growth. CEO Luca de Meo called it a 'first step in our recovery' as a comprehensive brand reset continues.
YC-Backed Ava Raises $36M for Fully Autonomous AI Sales Rep
Ava, a Y Combinator startup, has raised $36 million to develop an AI 'employee' that runs entire outbound sales processes autonomously. The system aims to replace human sales development representatives (SDRs).
Coresight Research Report: Technology and Resilience as Path to Stronger Retail Margins
Coresight Research has published a report titled 'Supply Chain Insights for Food, Drug and Mass Retail: Technology, Resilience and the Path to Stronger Margins.' The research focuses on how strategic tech adoption can fortify operations and profitability in key retail segments.
TikTok Shop's Real ROI: Why Brands Must Measure Cross-Platform Demand, Not Just In-App Sales
A case study of sun-care brand Carroten argues TikTok Shop's primary value is as a demand engine for Amazon and retail, not a standalone sales channel. The strategy reframes ROI measurement to capture the halo effect across the entire digital shelf.
Salesforce Adds Agentforce Agentic AI to SMB Packages
Salesforce is integrating its Agentforce agentic AI capabilities into packages for small and medium-sized businesses. This move aims to make autonomous AI agents more accessible for tasks like customer service and sales automation.
Tulip and Salesfloor Merge to Scale AI-Powered Retail Engagement
Tulip, a mobile retail platform, and Salesfloor, a clienteling and virtual selling solution, have announced a merger. The combined entity aims to scale AI-powered customer engagement for retailers, focusing on unifying in-store and online experiences.
Salesforce Bets on Agentic AI to Reaccelerate CRM Growth
Salesforce is making a strategic push into agentic AI, aiming to automate complex workflows and drive sales growth. This reflects a broader industry trend where autonomous AI agents are projected to handle a significant portion of enterprise tasks and transactions.
CATCHES Launches Generative AI with Physics-Based Sizing Technology for Fashion E-Commerce
CATCHES has launched a generative AI platform for fashion e-commerce featuring physics-based sizing technology. The launch is in partnership with luxury brand AMIRI and is powered by NVIDIA's AI infrastructure. This directly targets a core pain point in online apparel retail: fit uncertainty and high return rates.
Nvidia and Antoine Arnault Partner to Advance Virtual Try-On Technology
Nvidia and Antoine Arnault are collaborating to push virtual try-on technology forward, leveraging Nvidia's AI hardware and Arnault's luxury industry influence. This partnership aims to solve long-standing accuracy and scalability challenges in digital fashion fitting.
Salesforce Launches Agentforce Contact Center, Unifying AI Agents, Voice, and CRM
Salesforce introduces Agentforce Contact Center, a native platform integrating voice, digital channels, CRM data, and autonomous AI agents. It aims to solve integration complexity and improve AI-human collaboration for customer service.
Costco Attributes $470M in Quarterly E-commerce Sales to Digital Personalization Engine
Costco's CFO directly tied $470M in Q2 e-commerce sales to personalized recommendation carousels. This quantifies the ROI of modern digital enhancements, showing how personalization drives traffic and sales for a major retailer.
Nvidia's Record Earnings Mask China Dilemma: H200 Sales Frozen Amid AI Boom
Nvidia reported record quarterly revenue of $68.1 billion, up 73% year-over-year, driven by surging demand for data center processors. However, the company has generated zero revenue from its H200 chips in China and faces ongoing uncertainty about future sales in the critical market.
AI-Native CRM Revolution: How Lightfield Automates Sales Workflows Beyond Traditional Systems
Lightfield introduces an AI-native CRM that automatically updates customer data by connecting to email, calendar, and meetings, eliminating manual upkeep and transforming how sales teams manage relationships.
Shopify opens AI sales channels to all merchants as ChatGPT drives 20% of Walmart referral traffic
Shopify launched its Spring '26 Edition on June 17, expanding agentic storefronts to millions of merchants and opening its catalog infrastructure to brands on any platform. The release arrives as AI referral traffic to U.S. retailers jumped 393% in Q1 2026, with ChatGPT now accounting for 20% of Wal
Jensen Huang: DeepSeek, Kimi open models boost Nvidia sales
Jensen Huang says Chinese open models DeepSeek and Kimi boost Nvidia GPU demand, not threaten it. Market misunderstood their impact twice.
Palantir's Alex Karp Weaponizes Critical Theory to Sell AI Ontology
A critique argues Palantir CEO Alex Karp deliberately misapplies Frankfurt School critical theory to market his company's AI platforms to governments, turning philosophical critique into a sales tool for surveillance technology.
AI agents cut response times by 40% as 3 UAE retailers move from
Three UAE retailers deployed AI agents on Google Cloud Vertex AI, cutting response times 40% and boosting sales 15%. This signals a production-ready milestone for retail AI agents.
Klaviyo launches beta for marketing AI agents
Klaviyo launched Composer and Analyst AI agents in public beta on July 1, 2026, embedding them in its CRM for real-time marketing and service use. This matters as AI agents gain traction in retail CRM, with 249 prior articles on the technology.
MoEngage Buys Aampe for Tens of Millions, Bets AI Agents Replace Campaigns
MoEngage acquired Aampe for tens of millions to embed per-customer AI agents, targeting migrations from Salesforce and Adobe Marketing Cloud.
San Francisco Shop Runs Entirely by AI Agent
A shop in San Francisco is fully operated by an AI agent, replacing human cashiers and assistants. The concept points toward fully autonomous retail experiences, though details on the technology stack remain thin.
Logile to Showcase AI-Powered Connected Store Operations at Retail
Logile, a provider of AI-powered workforce solutions, announced its participation in Retail Technology Show 2026. The company will showcase its Connected Store Operations platform, emphasizing the industry trend toward integrating labor planning, task management, and store execution.
Agentic AI Emerges as a Strategic Force in Private Label and Loyalty
Three industry reports highlight the growing adoption of 'agentic AI' in retail. The technology is being used to streamline private label product development and create highly personalized customer loyalty experiences, moving beyond simple chatbots to autonomous workflow orchestration.
AI-Based Recommendation System Market Projected to Reach $34.4 Billion by 2033
A market analysis projects the AI-based recommendation system sector will grow significantly, reaching a valuation of USD 34.4 billion by 2033. This underscores the technology's transition from a nice-to-have feature to a core, high-value component of digital business strategy.
CRM Platforms Are Evolving into AI Agent Hubs
The article reports a strategic shift where CRM systems like Salesforce and HubSpot are becoming platforms for deploying and managing AI agents. This evolution enables automated, multi-step customer interactions directly within the customer data environment.
OpenAI, Anthropic Forecast $121B Compute Burn, Revealing AI's True Cost
Internal forecasts from OpenAI and Anthropic reveal the core challenge of modern AI has shifted from selling the technology to financing the immense compute required for training and inference, with OpenAI projecting $121B in compute spending for 2028.
OpenAI Acquires Tech Podcast TBPN in First Media Deal, Signaling Strategic Content Shift
OpenAI has acquired the online technology talk show TBPN, marking its first foray into media ownership. The move signals a strategic shift toward controlling narrative channels around AI development and adoption.